Key Services
The Central Service Office provides essential support to AA groups and members across Victoria.
24-Hour AA Information Line
Keeps the information line running so people who need help can actually reach someone, and takes overflow calls from the National Hotline.
Meeting Lists
Ensures meeting lists are accurate and up to date across Victoria.
Public Information Contact
Acts as the public information contact for hospitals, doctors, schools, councils, and community groups.
Literature Coordination
Coordinates literature (Big Books, 12&12s, pamphlets) for groups and newcomers.
Finance & Shared Resources
Handles finance and accountability for shared resources including phone systems, website costs, literature ordering, and insurance.
Group Support
Provides support to groups who ask for guidance on service roles or group issues.
State-Wide Connection
Sends delegates or representatives to state-wide service bodies to keep the CSO and its groups linked to the rest of AA.
Service Events
Helps with local service events and workshops.
Fellowship Visibility
Ensures the Fellowship is visible and accessible to the still-suffering alcoholic in Victoria through supporting Group, Area, and District initiatives.
Important to Know
Understanding the CSO's role in AA Victoria
The CSO does not tell groups how to run their meetings. They don't manage recovery. They don't enforce rules.
They support connection, communication, and access.
The purpose is simple: To help the message of recovery reach the next person who needs it.
Visit the Central Service Office
Visit us in person for face-to-face support, literature, and meeting information.
Office Hours
24-hour information line always available
Physical Address
1st Floor, 36 Church Street
(corner of Elizabeth)
Richmond, Victoria 3121
Wheelchair accessible building
Postal Address
PO Box 136
East Melbourne, VIC 8002
For mail and donations
Find Us on the Map
Located in the heart of Richmond, easily accessible by public transport
Office Gallery
Take a virtual tour of our Central Service Office.
Click to view full size
Contact the CSO
Get in touch with the Central Service Office for support and information.
“Thank you for helping us carry the message, One Day At A Time.”
